Privacy policy

Privacy policy

Last updated 9 October 2026.

Safe Taleem (“we”) provides a children’s learning app and this website. This policy explains what we collect, why we collect it, and how a parent can ask us to delete it. Contact protonpostech@gmail.com with any privacy question.

Who the app is for

Safe Taleem is made for children, and a parent or guardian creates the account. Child profiles sit on that account. We design the service so a parent controls videos, the parent PIN, and premium.

Information we collect

• Account. Name, email, a hashed password, role (parent, kids, or admin), and a device identifier. If you register with email, we send a short code to that inbox to confirm it. If you sign in with Google, we receive the basic profile Google shares with us, such as name and email.
• Child profiles. Name, age, an optional photo, points, and namaz streak.
• Learning activity. Lesson progress, duas, stories, puzzles, namaz logs, gifts, screen-time sessions, and watch history for videos a parent allowed.
• Parent PIN. Stored as a hash so parent settings can be checked. We do not keep the PIN as plain text.
• Support. Messages you send in the app or on this website, including photos you choose to attach in chat, plus your name, email, and phone number if you provide one.
• Premium. Whether the household has premium, when it ends, and, once website checkout is live, the payment reference from the payment company. Card numbers and wallet PINs stay with that company. We do not store them.
• Notifications. A device token so we can send account messages, such as a support reply.
• Website forms. The name, email, optional phone, plan, and payment method you submit for support, account deletion, or a premium request.

How we use it

We use this information to run the account, show the right learning for each child, keep parent controls working, provide support, turn premium on or off, protect the service from misuse, and meet a deletion request. We do not sell personal information. The app does not show third-party advertising.

Children

A child uses Safe Taleem through a parent account. Please do not let a child create an account with their own email. Child photos and names are used only to show that profile inside your household. If you believe a child gave us personal information without a parent, email protonpostech@gmail.com and we will delete it.

Who we share it with

We share information with service providers that host the app, deliver email, send notifications, and, when checkout is connected, process a payment. Those providers may only use the information to perform that work. Playing a parent-approved video can open YouTube, which has its own privacy policy. A payment with EasyPaisa, JazzCash, or a card is handled by the payment company, currently planned as PayFast.

We may also share information if the law requires it, or to investigate abuse of the service.

Where it is stored

Account data is stored on servers we operate. Those servers may be outside Pakistan. We keep the data only as long as the account is active, unless a longer period is needed for security, fraud prevention, or a legal duty.

Deletion

A parent can ask us to delete the account at the account deletion page. We delete the login, child profiles, photos, learning activity, watch history, support messages, and premium record for that household within 30 days. Some payment or security logs may remain where the law asks us to keep them, and we keep those only for that purpose.

Your choices

You can update a child profile in the app, stop using notifications in the device settings, and refuse optional website fields such as a phone number. The email on the account is used to sign in and to match a website payment, so it stays required while the account exists.

Security

Passwords and the parent PIN are hashed. Access to the service uses a login token. No method of storage is perfect, and you should keep the parent PIN private from children.

Changes

If this policy changes, we will update the date at the top of this page. Continued use of the app or website after that date means the new policy applies.

Contact

Email protonpostech@gmail.com.